Policies
HOME
 
ABOUT US
 
CUSTOMER SERVICE
 
PRODUCTS
 
NEW PRODUCTS
 
POLICIES
 
DIRECTIONS
 
 
 
 
 
TECHNICAL
 
 
IMPORTANT STUFF
and FAQs
 
Richards Packaging
4721 Burbank Road
Memphis, TN  38118
 
Phone:  901-360-1121
Fax:  901-360-0050
 
 
Hours:  8am - 5pm
Monday - Friday
 
 
 
 
 
Email Us


 
 
Richards Company Policies
 
 
Warranty
 
Customer is responsible for testing compatibility of customer's products and processes with our products.  We will replace our products when found to be defective in workmanship or materials or which fail to conform to the specification or sample at the time of shipment, if applicable.  Supplier's liability with respect to the work and products being sold to customer is restricted to replacement of work and product as aforesaid and does not extend to loss or damage of any kind or nature whether direct, indirect or consequential.
 
Hours of Operation
 
Monday thru Friday 8am - 5pm (CST) / Closed Sat - Sun
Shipping hours are 8am - 4pm (CST) Monday thru Friday
 
Closings - Holidays
 
Richards Packaging-Memphis observes the following holidays:
Inclement Weather Policy
 
In the event of severe weather, Richards Packaging-Memphis may close or shorten our hours of operation.  Shipping may be limited or possibly delayed until weather permits us to resume our normal business day.  During this time, orders may be sent to our Fax Number (901) 360-0050.  You may also leave voicemail messages.
 
Shipping
 
We generally ship within 48 hours after receipt of your order. 
 
Customer Pick Ups
 
You must arrive by 4pm to pick up your order.  We encourage you to call ahead.  Please allow one hour for your order to be picked.
 
Assisting You at Our Dock
 
We do not have access to street-level for our fork trucks.  We will assist in unloading pallets at our dock for loading onto your trailer or into your car or van.  We are not always able to assign workers for this quickly, so loading may take extra time.  You should pick up before 3:00pm.  All decisions on loading your vehicle are yours.  You are responsible for all accidents when you leave our dock.
 
Our Minimum
 
Our minimum order is $500.  You may mix all items we stock.
 
Terms
 
First time orders cash, check, credit card (VISA/MC/AMEX/DISCOVER).  Then apply for 30-day terms, listing three material suppliers as references.  Allow 1-2 weeks for credit decision.
 
Ordering After Hours
 
You may leave a message for your Customer Service Representative to call you the next day, or you may fax your Purchase Order to (901) 360-0050.  We use voice mail only from 5pm to 8am and on weekends and holidays.
 
Return Policy
 
There is a 25% restocking fee on all returned products after items have been restocked and deemed to be in good condition.  Freight cost to return merchandise is at the customers expense.  You must obtain a Return Authorization in writing from us before returning any product.  We do not accept returns that are not authorized, and we do not accept returns after 90 days from purchase date.
 
Shipping Errors
 
If all ordered products do not arrive, you must note this on your Bill of Lading before signing it and file a freight claim with the freight company.  We are not responsible for replacing products lost by the freight company.  We do replace products that we fail to ship, and we pay the freight on that replacement product.  If we ship a product that you decide is not what you ordered, the cost of correcting the wrong shipment will be negotiated and depends on whether the mistake was yours or ours.  It is very important that your Purchase Order include our Product NumberCredit requests for shortages or damages must be requested within 72 hours.
 
FOB Point
 
Prices are FOB our dock in Memphis unless otherwise stated.

Availability
 
The products shown on this website are normally in stock, but large quantites require your projections.
 
Price Changes
 
We try to give you notice of price changes, but prices are subject to change without notice and depend on prices in effect at the time of shipment.
 
Freight Claims
 
Freight carriers are liable for lost or damanged products, not Richards.  File a freight claim with the carrier.  Do not sign freight bills unless you first note damages or missing products before signing.  Inspect your shipment carefully.  Credit requests for shortages or damages must be requested within 72 hours.